A Collection & Recovery Officer is responsible for recovering outstanding payments from customers, ensuring timely collections, and maintaining healthy customer relationships while following legal and company guidelines.
Key Responsibilities:
- Contact customers via phone, email, or field visits for payment collection
- Follow up on overdue accounts and ensure timely recovery
- Negotiate repayment plans with customers
- Maintain accurate records of collections and customer interactions
- Visit customers (field work) for recovery when required
- Coordinate with internal teams (finance, sales) for account updates
- Handle customer queries and resolve payment-related issues
- Ensure compliance with company policies and legal regulations
- Prepare daily/weekly collection reports
- Identify high-risk accounts and escalate when necessary
Required Skills:
- Strong communication and negotiation skills
- Persuasion and problem-solving ability
- Ability to handle difficult conversations professionally
- Basic computer knowledge (MS Excel, CRM tools)
- Time management and target-oriented approach
Qualifications:
- Minimum: 12th pass or Graduate
- Prior experience in collections, recovery, or customer service is preferred
- Field experience is an advantage
Working Conditions:
- Mix of office and field work
- Travel within assigned area
- Target-based role with performance pressure
Optional Add-ons:
- Incentives based on recovery performance
- Travel allowance (TA/DA)
- Mobile reimbursement
Job Category: Collection & Recovery Officers
Job Type: Full Time
Job Location: Baharampur