A Relationship Manager is responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, and driving business growth through sales and service.
Key Responsibilities:
- Develop and maintain long-term relationships with clients
- Understand customer needs and provide suitable products/services
- Acquire new clients and expand the customer base
- Cross-sell and upsell company products
- Achieve sales and revenue targets
- Act as a point of contact for client queries and support
- Resolve customer issues and ensure high satisfaction levels
- Maintain records of client interactions and transactions
- Coordinate with internal teams for service delivery
- Monitor market trends and identify business opportunities
Required Skills:
- Strong communication and interpersonal skills
- Sales and negotiation abilities
- Customer-focused approach
- Problem-solving and relationship-building skills
- Basic knowledge of CRM tools and MS Office
Qualifications:
- Graduate in Business, Marketing, Finance, or related field
- Prior experience in sales, banking, insurance, or customer relationship roles preferred
Working Conditions:
- Office and field work (client meetings)
- Target-driven role
- May involve travel
Optional Add-ons:
- Incentives and performance bonuses
- Career growth into Senior Relationship Manager / Team Leader
- Exposure to client handling and business development
Job Category: Relationship Manager
Job Type: Full Time
Job Location: Baharampur